Contact Us

This section may answer some of your questions, or provide assistance to find the information you need on your own. Also, refer back to this page to help you manage any questions or problems you may have in the future.

Due to a high volume of inquiries, we may not be able to respond to your questions directly. However, all emails are read within 72 hours, and we will take your ideas and concerns into account when planning future e-Health Insider and The Healthier Life  newsletter articles.

Please understand that we are not able to provide individual medical advice. If you have specific medical questions about your health, please consult your doctor or health care professional.

If you are looking for information on a specific disease or ailment:

The Healthier Life premium members can search past issues of The Healthier Life newsletter here on our website. Access to archived articles is free for premium members. You can learn more about the benefits of our premium membership by clicking this link.

If you are having trouble reading the e-Health Insider, receive a truncated message, or need to retrieve a past issues:

Our website hosts an archive of all past e-Health Insider articles and it can be searched by using the keyword search function on the website. The e-Health Insider archive is free to access for all members.

Other Frequently Asked Questions:

Question: How do I contact Customer Service to inquire about the status of my account or order?

Answer: Click here to contact our UK Customer Services team, or alternatively call our UK Customer Service team on 0207 633 3632 between Monday-Friday, 9am – 5.30pm.

Please note that our customer service team will not be able to give any individual medical advice.


Question: Where can I find the username and password to log on to the Subscriber’s page at the website?

Answer: If you have forgotten your username or password, please use the “Forgot Password” function on the login page that will give you step-by-step instruction of how to reset your username or password.


Question: Where can I send my questions and or comments on The Healthier Life newsletter or e-Health Insider?

Answer: You are welcome to send any questions or comments to the following address:

Freepost RTXL-LYGB-KCLT
Agora Health Limited
LONDON
SE1 1UN

Before you write to us, please note that we cannot respond personally to each inquiry we receive because of the large volume of incoming mail and emails. However, we value your comments, and they will be taken into consideration when planning the editorial coverage on the website and in The Healthier Life newsletter.

Please understand that we are not able to provide individual medical advice. If you have specific medical questions about your health, please consult your doctor or health care professional.


Question: Where can I locate an alternative medicine doctor in my area?

Answer: To find a doctor skilled in alternative and natural medicine in the UK, please follow this for a directory of Complementary and Alternative Medicine Therapists in the UK: www.naturopathy-uk.com.


Question: How can unsubscribe from the e-Health Insider?

Answer: If you want to unsubscribe or change your e-mail address, Click here to contact our UK Customer Service team.


If you are having trouble accessing the links in the e-Health Insider articles:

We check all of the links in the e-Health Insider before they are sent to ensure that they are active. However, problems do happen, and we recognize how frustrating it can be. We’ve found that linking problems usually occur for readers with AOL and Web TV accounts. If you are having trouble, try the following:

It is not a common occurrence, but there may be times when our server is down. Try the link again after five or 10 minutes.

Try copying the link from the Health e-Tips (highlight the link, then click on the right mouse button and choose ‘Copy’) and paste it into your web browser. Make sure you copy the entire link; longer links may run over into the next line of text.

If pasting the link is unsuccessful, try printing out the Health e-Tips and retyping the link address into your browser window. Again make sure to type in the complete address.

Should none of these steps are successful, the problem is most likely with your ISP. You may want to contact your ISP and forward the link to them so they can diagnose the problem.